Privacy Policy
This policy explains how UK Pest Control Pro ("we", "us") collects and uses your personal information when you contact us through this website. It is written to be clear and plain. If anything is unclear, please get in touch.
Who we are
UK Pest Control Pro provides pest control services across London and the South East. We are the "data controller" for the personal information you provide to us. You can reach us at office@ukpestcontrolpro.co.uk or on 07448 625771.
What information we collect
When you submit an enquiry through our contact form, we collect the details you provide, which may include:
- Your name
- Your email address
- Your phone number (if provided)
- The pest problem you select and any message or property details you choose to include
We do not collect any special category data, and we ask that you do not include sensitive personal information in your message.
How we use your information
We use the information you provide solely to:
- Respond to your enquiry and answer your questions
- Provide a quote and arrange any pest control work you request
- Contact you about your enquiry or booking
We do not use your details for marketing unless you have separately agreed to this, and we never sell your information to third parties.
Our lawful basis
We process your information on the basis of your consent (given when you submit the form) and our legitimate interest in responding to enquiries and running our business. Where you become a customer, we also process your information to perform our contract with you.
How your enquiry is sent to us
Our contact form is delivered to our inbox using a third-party form-processing service (Web3Forms). When you submit the form, your details are transmitted securely to this service, which forwards them to our email address. We encourage you to review that provider's own privacy practices.
How long we keep your information
We keep enquiry information only for as long as necessary to deal with your enquiry and for our legitimate business and legal record-keeping needs, after which it is securely deleted.
Who we share it with
We do not sell or rent your personal information. We may share it only with service providers who help us operate (such as our email and form provider), and where required by law.
Cookies
This website does not use tracking or advertising cookies. If we add analytics or other cookies in future, we will update this policy and, where required, ask for your consent.
Your rights
Under UK data protection law you have the right to access the personal information we hold about you, to ask us to correct or delete it, to object to or restrict how we use it, and to withdraw consent at any time. To exercise any of these rights, contact us using the details below.
If you are unhappy with how we have handled your information, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The "last updated" date at the top shows when it was last revised.